Urgent - CHRISTUS Trinity Mother Frances Health System

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Providing Clarity on the Patient Care Hotline

(4/17/2018, 2:45 p.m.)

CHRISTUS Mother Frances Hospital – Tyler would like to clarify the process and use of our Patient Care Hotline: 1-888-299-4868.

This toll-free number has been put in place by CHRISTUS Mother Frances to connect anyone concerned about the care they or their loved ones received at our facility with a team of Registered Nurses trained in reviewing medical records and patient care. Federal patient privacy regulations and the time it takes to review patient charts prevent us from providing immediate response to callers, but the team will collect essential information and look into the patient identified before contacting those who have reached out to us.

We believe we have identified and referred to authorities any patients who may have been affected by William Davis. CHRISTUS Mother Frances Hospital – Tyler takes any and all concerns surrounding patient safety and security very seriously and have set up this dedicated line in order to ensure that every call and question is received and handled appropriately, and if necessary make a referral to law enforcement.

When calling the hotline, having the following information ready will help us answer questions as quickly:

  • The full name of the person calling, and if applicable the loved one’s full name about whom you are calling.
  • The full name of your spouse or child, if you are calling on their behalf.
  • The type of care or treatment.
  • The location/facility, dates of service or treatments.
  • An email address where we may ask to send a HIPAA privacy disclosure form

Response to law firm’s claims

(4/13/18, 4:12 p.m.)

CHRISTUS Mother Frances Hospital – Tyler does not comment on pending litigation. We can share that we are shaken by the idea that a nurse acting independently and of his own accord would purposely hurt patients in our hospital.

Mr. Davis was a credentialed nurse who passed all background checks when he was hired. The hospital took swift and appropriate action in January when new information came to light that led us to suspect this might be a matter for law enforcement. There was nothing about his employment history at CHRISTUS or at previous employers that would have led us to conclude that Mr. Davis was likely to commit a crime.

Because this is an ongoing criminal investigation, and because federal privacy regulations prevent us from sharing details about specific patients’ conditions or care, the hospital is limited in what it can discuss. We did, however, appreciate the opportunity to speak with impacted family members and explain what we could about the situation. The patients, family members and our Associates affected by this situation remain in our prayers.

We look forward to the time when we can share more information.

Statement

(4/11/18, 5:37 p.m.)

CHRISTUS Mother Frances Hospital – Tyler would like to clarify that William Davis was removed from patient care on Jan. 25, 2018, the same day that we identified an unusual and unexplained patient outcome in the Cardiovascular Intensive Care Unit.

Statement from Chris Glenney

Statement

(4/11/18, 10:33 a.m.)

We learned that William Davis, a registered nurse, has been taken into custody by the Tyler Police Department. Davis was employed by CHRISTUS Mother Frances Hospital - Tyler from 2013 to 2018.

On January 25, we identified an unusual and unexplained patient outcome in the Cardiovascular Intensive Care Unit at CHRISTUS Mother Frances Hospital - Tyler. Because of our strong commitment to high quality care, we took swift action and performed a review of the circumstances, including reviews of any unanticipated outcomes. This review produced new information that resulted in the immediate removal of nurse William Davis from all patient care responsibilities, and he was terminated by CHRISTUS. We believe the issues with Mr. Davis were isolated to him and he acted independently and of his own accord.

Due to concerns arising out of this confidential review, we shared details with the appropriate authorities, including the Texas Board of Nursing and Tyler Police Department. We are actively cooperating with them, as well as working with state and national regulatory and accrediting bodies.

On March 16, 2018, the Texas Board of Nursing summarily suspended Davis’s license in accordance with Section 301.455, Texas Occupations Code. The order sets forth three separate charges concerning Mr. Davis’s inappropriate interventions for three patients and one charge regarding the falsification of care events and the ethical practice related to the failure to disclose interventions.

We understand that the police investigation is ongoing. Our policies and federal privacy regulations prevent us from sharing patient health information and the specifics of this active police investigation, but CHRISTUS Mother Frances Hospital - Tyler takes any and all concerns surrounding patient safety and security very seriously and will continue to be proactive to extend the healing ministry of Jesus Christ.

Patients or community members with questions can call 1-888-299-4868.

Questions about the care of your loved one?

Call the CHRISTUS Mother Frances Hospital - Tyler patient hotline at 1-888-299-4868.