CHRISTUS Health and CHRISTUS Trinity Mother Frances Named 2017 Most Wired - CHRISTUS Trinity Mother Frances Health System

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Published on July 10, 2017

CHRISTUS Health and CHRISTUS Trinity Mother Frances Health System Named 2017 Most Wired

Most Wired Hospitals Use Technology to Partner with Patients on Health


DALLAS, July 10, 2017 – Technology is making it easier for patients and providers to interact, thus improving communication, safety and patient-provider relationships. New tools are helping patients become more actively involved in their care and maintaining their health, according to results of the 19th Annual Health Care’s Most Wired® survey, released today by the American Hospital Association’s (AHA) Health Forum.


According to the survey, Most Wired hospitals are using smart phones, telehealth and remote monitoring to create more ways for patients to access health care services and capture health information. This year’s results show:

-       76 percent offer secure messaging with clinicians on mobile devices.

-       When patients need ongoing monitoring at home, 74 percent use secure e-mails for patients and families to keep in touch with the care team.

-       68 percent simplify prescription renewals by letting patients make requests on mobile devices.

-       62 percent add data reported by patients to the electronic health record to get a better picture of what is going on with the patient.

-       Nearly half of the hospitals are using telehealth to provide behavioral health services to more patients.

-       40 percent offer virtual physician visits.

-       More than 40 percent provide real-time care management services to patients at home for diabetes and congestive heart failure.


“At CHRISTUS Health, we’re committed to continually improving our systems and services, as increasing evidence shows that these technologies and associated process changes can improve the quality of care and outcomes for our communities, and support our mission of extending the healing ministry of Jesus Christ,” said George Conklin, senior vice president and chief information officer, CHRISTUS Health.  “In today’s changing healthcare environment, technology will play an ever-increasing role in supporting high-quality patient care practices. It is imperative that healthcare organizations establish highly interoperable systems to support population health management and other non-traditional care delivery models to meet the diverse needs of the communities we serve.”


“The Most Wired hospitals are using every available technology option to create more ways to reach their patients in order to provide access to care,” said AHA President and CEO Rick Pollack. “They are transforming care delivery, investing in new delivery models in order to improve quality, provide access and control costs.”

Innovation in patient care embraces emerging technologies and underscores the need for secure patient information exchange. Hospitals have increased their use of sophisticated IT monitoring systems to detect patient privacy breaches, monitor for malicious activities or policy violations and produce real-time analysis of security alerts.

-       97 percent use intrusion detection systems.

-       96 percent perform data access audits.

-       Nearly 90 percent run targeted phishing exercises to teach employees to question suspicious emails.


This year marks the third time in a row CHRISTUS Trinity Mother Frances Health System has made the list.


“CHRISTUS Trinity Mother Frances Health System has long been at the forefront of health information technology, and we continue to work diligently to maintain our high standards of quality and service,” said Becky Western, Director of IM Applications at CHRISTUS Trinity Mother Frances Health System.


“From information security to our electronic health record and the streamlined use of information, the entire team at CHRISTUS Trinity Mother Frances Health System is dedicated to enhancing and developing our health information technology services, and we are very proud to be named as one of the 2017 Most Wired organizations,” said Ferl Howard, Chief Security Officer and Director of IM Technology at CHRISTUS Trinity Mother Frances Health System.


Most Wired hospitals are transforming care delivery with knowledge gained from data and analytics.  They are investing in analytics to support new delivery models and effective decision-making and training clinicians on how to use analytics to improve quality, provide access and control costs.

-       82 percent analyze retrospective clinical and administrative data to identify areas for improving quality and reducing the cost of care.

-       Three-quarters use sophisticated analytics such as predictive modeling and data to improve decision-making.

-       Nearly 70 percent interface electronic health record data with population health tools for care management.

-       More than 70 percent are providing data analytic tools training to physicians and nurses.

-       45 percent initiate a patient pathway using health IT to follow a care plan.

-       Nearly 40 percent deliver quality metrics to physicians at the point-of-care.

-       32 percent have tools for real-time patient identification and tracking for value-based care conditions, such as chronic obstructive pulmonary disease.


HealthCare’s Most Wired® survey, conducted between Jan. 15 and March 15, 2017, is published annually by Health & Hospitals Networks (H&HN). The 2017 Most Wired® survey and benchmarking study is a leading industry barometer measuring information technology (IT) use and adoption among hospitals nationwide. The survey of 698 participants, representing an estimated 2,158 hospitals – more than 39 percent of all hospitals in the U.S. – examines how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management; quality and safety; and clinical integration. 


Detailed results of the survey and study can be found in the July issue of H&HN. For a full list of winners, visit





About the Most Wired Survey

The 2017 Most Wired Survey is conducted in cooperation with the American Hospital Association and Clearwater Compliance, LLC.


About the American Hospital Association
The AHA is a not-for-profit association of health care provider organizations and individuals that are committed to the improvement of health in their communities. The AHA is the national advocate for its members, which include nearly 5,000 hospitals, health care systems, networks and other providers of care. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. For more information, visit


About Health Forum

Health Forum is a strategic business enterprise of the American Hospital Association, creatively partnering to develop and deliver essential information and innovative services to help health care leaders achieve organizational performance excellence and sustainability. For more information, visit


About Clearwater Compliance, LLC |

Clearwater Compliance, LLC is a leading provider of healthcare compliance and cyber risk management solutions. Its mission is to empower hospitals and health systems to successfully manage healthcare’s evolving cybersecurity risks and ensure patient safety. Exclusively endorsed by the American Hospital Association, Clearwater solutions have been deployed within hundreds of hospitals and health systems, Fortune 100 organizations and federal government institutions. More information about Clearwater Compliance is at

About CHRISTUS Health

CHRISTUS Health, an international Catholic, faith-based, not-for-profit health system, is headquartered in the Dallas area and is comprised of almost 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers and dozens of other health ministries and ventures. CHRISTUS services can be found in 60 cities in the U.S., Mexico, Chile and Colombia.  The system employs approximately 45,000 Associates and has over 15,000 physicians on facility medical staffs who provide care and support for patients.

Reviewed by WK on July 10, 2017