Trinity Mother Frances Urgent Care Clinics Now Offering Online Scheduling - CHRISTUS Trinity Mother Frances Health System

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Published on February 03, 2016

Trinity Mother Frances Urgent Care Clinics Now Offering Online Scheduling


TYLER, TX – Patients of Trinity Mother Frances Urgent Care in Tyler, Lindale and Lake Palestine will now have the ability to schedule their appointments ahead of time online through the new CAREpass System.


“We know our patients lead increasingly busy lives, and we continue to seek out new and helpful ways to improve access for our patients and their families,” said Leisa Ethridge, Manager at Trinity Mother Frances UrgentCARE in Tyler. “With CAREpass, you can schedule Trinity Mother Frances UrgentCARE visits online during regular business hours and skip the waiting room wait.”


Many consumers use online tools to book restaurant reservations or request a cab, and officials believe patients want the same experience in self-booking a doctor’s appointment when available. Evidence also shows health systems can use self-scheduling tools to boost appointment capacity, reduce costs and/or increase productivity. Online appointment scheduling can be more convenient for patients, and save time and energy in the clinic office, as well – time that can be dedicated to seeing and treating patients in need.


“This technology allows our patients access to care faster and it enables us to set expectations concerning wait times,” said Jason Proctor, Vice President of Operations at Mother Frances Hospital Tyler and Trinity Mother Frances UrgentCARE. “This tool allows us to capture patient-specific data, which in turn helps us make better decisions about services offered and operating times.”


In order to schedule appointments online, patients can visit: and click on the CarePASS link/button in the upper right section of the page. Patients can make an appointment two hours or more in advance to be seen during business hours, then must confirm it via their choice of email or text message.

“When a patient arrives for their appointment, they are shown directly into a room to see a healthcare provider,” said Etheridge. “It allows patients to avoid spending extra time and to skip the wait – all at no extra cost to the patient. It improves access and allows us, as healthcare providers, to treat our patients more efficiently and effectively."

Reviewed by Will Knous on February 11, 2016

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