Trinity Mother Frances Hospitals and Clinics Implements New Communication Technology - CHRISTUS Trinity Mother Frances Health System

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Published on February 23, 2016

Trinity Mother Frances Hospitals and Clinics Implements New Communication Technology

Tyler - PatientSafe Solutions, a leader in smart point-of-care mobile solutions for healthcare, announced today the implementation of clinical communications and future implementation of mobile alert consolidation at Mother Frances Hospital Tyler. In partnership with the hospital’s existing providers, PatientSafe has created a customized, integrated solution with the PatientTouch mobile platform to improve workflow and patient experience.


“As a full-service hospital and health system, we are extremely focused on patient-centered care,” says Robert Rose, RN, MS, NEA-BC, System Chief Nursing Officer, Trinity Mother Frances Hospitals and Clinics. “We understand the importance of providing our clinicians with the right technology so they can better focus on patient care. When PatientSafe presented an opportunity for our team to integrate our current communication system securely within the PatientTouch application, we knew this would improve our patients’ experience.”


To ensure the solution best fit the needs of Mother Frances Hospital’s team environment, PatientSafe’s clinical team conducted an in-depth assessment to understand the strengths and opportunities for improvement in MFH Tyler’s communication workflows. With this, PatientSafe was able to work to develop an integrated system that provides contextual alerting directly to the PatientTouch application.


The initial implementation of the PatientSafe technology is focused on enhancing the patient experience through communication. This includes both talk and HIPAA compliant texting functionality for nurses and physicians. The Laboratory Services will be using this PatientSafe solution beginning in May to insure positive patient communication and print the correct specimen label at the bedside at the point of collection. This will meet the National Patient Safety Guidelines for positive patient identification.  

“Instead of carrying multiple devices around the hospital, our clinicians will eventually be able to leverage a single device and one application for contextual alerts, secure messaging and voice communications, and referencing patient information,” said Rose. “This consolidation allows TMF to further improve our clinical workflow and provide a better patient experience.”

“The integration was the product of true collaborators dedicated to designing a solution that makes sense for Trinity Mother Frances’ clinicians,” says Si Luo, President and Chief Executive Officer of PatientSafe Solutions. “This partnership allowed us to work with a world-renowned hospital, ultimately providing a solution to enable more patient-centered care delivery.”


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About PatientSafe Solutions

PatientSafe Solutions is leading the way in smart point-of-care mobile networks for healthcare. PatientSafe is dedicated to delivering measurable safety and quality improvements through mobile solutions that extend an organization’s EHR and clinical systems and fit seamlessly into care team workflows. The company’s flagship product, the PatientTouch system, delivers positive patient identification workflows, customizable care interventions, and clinically contextual communications to eliminate harm, reduce waste, and improve productivity


About Trinity Mother Frances Hospitals and Clinics

Trinity Mother Frances Hospitals and Clinics include the Louis and Peaches Owen Heart Hospital, Mother Frances Hospital Tyler, Jacksonville and Winnsboro, Trinity Mother Frances Rehabilitation Hospital, affiliated with HEALTHSOUTH, Tyler ContinueCARE Hospital, a long-term acute care facility, and Trinity Clinic. Trinity Clinic is the area's preferred multi-specialty medical group, with more than 330 Physicians and Advanced Practice Providers representing 36 specialties in 31 locations serving East Texas.  For more information on services available through Trinity Mother Frances, visit


Reviewed by Will Knous on February 23, 2016