Tyler ContinueCARE Hospital was recently recognized with an Excellence Through Insight Award - CHRISTUS Trinity Mother Frances Health System

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Published on August 07, 2015

Tyler ContinueCARE Hospital was recently recognized with an Excellence Through Insight award for “Overall Physician Satisfaction” by HealthStream, Inc.


Based in Nashville, Tennessee, HealthStream is dedicated to improving patient outcomes through the development of healthcare organizations’ greatest asset: their people. Their unified suite of solutions is contracted by, collectively, over 4.4 million healthcare employees in the U.S. for workforce development. Their research solutions provide valuable insight to health care providers to meet HCAHPS requirements, improve the patient experience, engage their workforce, and enhance physician alignment.


Tyler ContinueCARE was awarded this honor for its commitment to excellence in medical staff satisfaction. To qualify for an award, a hospital must have been a medical staff satisfaction client of HealthStream in 2014, scored in the 75th percentile or higher, and conducted a minimum of 50 physician surveys. Tyler ContinueCARE was chosen for receiving the highest ratings in medical staff satisfaction from among HealthStream’s clients, as well as for exceeding industry standards with a score in the 95th percentile.


“I think this award really exemplifies the culture of caring for the patient first, with the partnership of the physicians,” said Stephanie Hyde, RN, MSN, Chief Executive Officer, Tyler ContinueCARE Hospital. “Through that partnership we can ensure we provide quality care to the patient through a difficult or complicated, long-term illness requiring hospitalization of more than 25 days. For the partnership to be successful, it requires diligent teamwork between clinical staff and physicians. Studies show when the physician is satisfied, the patient is much more satisfied with the care they receive. The physician is confident in clinical staff managing the care of the patient, and feels comfortable in that facility as his or her support when caring for their patients.”


HealthStream CEO Robert A. Frist, Jr. said, “We applaud Tyler ContinueCARE Hospital’s high-level commitment to excellence in healthcare, and we are pleased to recognize their achievement through our presentation of an Excellence Through Insight” award.”


This is Tyler ContinueCARE Hospital’s second time to receive this award. Winners will be recognized during an Awards Dinner at the HealthStream Leading Innovation Patient Experience conference in September in Denver, Colorado.


“This award highlights our staff’s commitment to excellence and their dedication to our Sacred Work culture in supporting our medical staff and serving the needs of our patients – meaning that every individual is treated with dignity and respect, from our physician/nurse interactions to our patient interactions,” said Ms. Hyde. “As Tyler ContinueCARE Hospital enters its 11th year in partnership with Trinity Mother Frances, this achievement serves as a reminder that Physician satisfaction is an important component in patient and employee satisfaction, which are foundational to a successful hospital. “

Reviewed by Will Knous on August 10, 2015

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