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Mother Frances Hospital
Heart Hospital
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Orthopedics and Sports Medicine

Patient Safety & Quality Care Concerns

• Recipient of the HealthGrades 2009 Patient Safety Excellence Award™ Three Years in a Row (2007-2009)

• Ranked Among the Top 5% of All Hospitals in the Nation for Patient Safety in 2009

• 1 of only 242 Hospitals in the Nation to Receive the HealthGrades 2009 Patient Safety Excellence Award™

What You Need to Know
As a faith-based organization, it is the mission of Trinity Mother Frances to enhance community health with compassion, excellence and efficiency. We are dedicated to serving you and if you feel we have not met your expectations, or you have concerns regarding your safety or the quality of your care, please do not hesitate to communicate those concerns with your health care team.

What You Can Do
Reporting Concerns
Every member of your health care team is committed to providing you and your loved ones with "very good" care and service during your stay. If at anytime you or a loved one feel your needs are not being met, please do not hesitate to ask your nurse to connect you with the appropriate individual chosen to listen to you, act as your voice and help resolve any issues you may have.

Unresolved Concerns
To report any concerns or register complaints about care or safety that you feel have not been addressed by the management of Trinity Mother Frances, you may contact the Joint Commission’s Office of Quality Monitoring at (800) 994-6610 or complaint@jcaho.org.

To initiate a complaint or grievance with the Texas Department of Health call (888) 973-0022 or mail a letter to:

Texas Department of Health
1100 W. 49th St.
Austin, TX 78756

To initiate a complaint or grievance referencing a physician is all (512) 305-7030 or mail a letter to:

Texas State Board of Medical Examiners
333 Guadalupe St.
Austin, TX 78701

Condition H
Condition H, also known as Condition Help, is a protocol in place to address the patient’s needs in the case of an emergency or when they feel they are failing to get the attention of their health care provider. By having the ability to activate a Condition H, patients and their families have a resource to bring immediate help when they feel they are not receiving adequate medical attention.

As a leader in patient safety and quality initiatives, Trinity Mother Frances has implemented this practice to better serve our patients and their families. Family members are often the first one’s to notice a change in the patient’s condition, and with the Condition H initiative we encourage our patients and their family members to work with us as partners in care.

When to Activate Condition H
If after speaking with a member of your health care team (i.e. nurses, physicians) about a significant decline in the patient’s condition you continue to have serious concerns about how care is being administered, managed or planned for the patient.

How to Activate Condition H
• Please refer to the Condition H materials provided in your patient room

What Happens Next?
• The operator will immediately activate Condition H
• An entirely new team of medical professionals will arrive at the patient’s room to assess the situation
• And additional clinical support will be called in as needed

For Any Other Concerns
If you have any concerns that are not related to the patient’s medical condition (i.e. diet, phone, room temperature, room condition) please talk to your nurse or reference your Patient Handbook for the appropriate number to call.

Trinity Clinic

Trinity Clinic is the area's preferred multispecialty medical group, with over 350 physicians and mid-level providers representing 40 specialties in 36 clinic locations serving East Texas.

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