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FAQ about Lifeline

 

What is the Lifeline Personal Help Button?

Who Installs Lifeline?

What is the Lifeline communicator unit?

What is a subscriber?

What is a responder?

What is Lifeline's 24-hour monitoring service?

What is the purpose of the speakerphone in the Lifeline Communicator unit?

What is meant by appropriate help?

How does the representative follow-up with the subscriber if the button is pushed?

What is meant by caring service?

How much does Lifeline Service cost?


What is the Lifeline Personal Help Button?
It is a small button that can be worn like a wristwatch or necklace, and weighs less than one ounce. It is completely waterproof (not just "water resistant"), so you can feel comfortable wearing it in the shower or bath, where many accidents occur. The button contains a tiny, yet powerful, battery that lasts up to five years. It will even send a signal to Lifeline when the battery charge is getting low.

Each Personal Help Button is tested during installation to determine where it can be used on the property. The Personal Help Button works throughout most homes, and from the distance of most yards. Which allows subscribers to call for assistance while gardening or working outside.

The Personal Help Button can be used to answer incoming calls using the communicator unit's built-in speakerphone. This convenient feature allows subscribers with limited mobility to answer incoming telephone calls without having to get up from a bed or chair.

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Who installs Lifeline?
A Trinity Mother Frances paid installer will install your Lifeline communicator unit to connect you to Lifeline. They will install the Lifeline communicator unit by plugging it into the subscriber's telephone line, which requires a standard modular jack and available power outlet. The installer will also train the subscriber on how to use Lifeline.

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What is the Lifeline communicator unit?
It is a sophisticated device that immediately dials Lifeline's Response Center when a subscriber presses the Personal Help Button. Each communicator unit has a built-in speakerphone that connects the subscriber's residence to trained Lifeline Monitor personnel at the Lifeline Response Center. The communicator unit allows the Lifeline Monitor to communicate with the subscriber even if they are unable to get to the phone through it's built-in speakerphone. The communicator unit simply plugs into a standard modular telephone jack and a power outlet.

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What is a subscriber?
A Lifeline subscriber typically lives alone, spends a lot of time alone, or is in need of continued medical care. They wear the Lifeline Personal Help Button to access assistance whenever they need it, 24 hours a day, seven days a week. Lifeline subscriber's usually value the sense of security and peace of mind that comes from knowing the press of the Lifeline Personal Help Button will connect them to a trained and caring Lifeline Monitor.

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What is a responder?
The subscriber will provide the names and telephone numbers of three, non-emergency personnel, who live only a few minutes away. Responders are typically friends, neighbors or family members of the subscriber.

When a responder is called by a Lifeline Monitor from the Lifeline Response Center, they are instructed to go to the subscriber's home to check on them. The responder will then press a button on the Lifeline communicator unit so the Lifeline Monitor on staff can follow up with the responder to see if any additional assistance is needed.

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What is Lifeline's 24-hour monitoring service?
With Lifeline, you will receive assistance 24 hours a day, seven days a week. Most often, help comes from a responder who is sent over by the Lifeline Monitor at the Lifeline Response Center. But in the case of an emergency, the Lifeline Monitor arranges for the services of the police, fire or ambulance. Lifeline Monitors are hired for their caring nature, and undergo in depth training to ensure that calls are handled efficiently and appropriately.

Lifeline Monitors who speak Spanish and French are always on staff, and additional language needs are met through the use of AT&T's Language Line that allows Lifeline to communicate in over 140 additional languages.

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What is the purpose of the speakerphone in the Lifeline communicator unit?
When a subscriber activates the Lifeline communicator unit, it immediately connects to the Lifeline Response Center. A Lifeline Monitor will speak with the subscriber over the built-in speakerphone inside the communicator unit. The speakerphone enables the Lifeline Monitor to communicate with the subscriber even if they are unable to get to the telephone. The Lifeline Monitor can then determine what type of assistance the subscriber needs.

If the subscriber is out-of-range of the speakerphone, the Lifeline Monitor immediately contacts the subscribers designated responders or an emergency response team such as the police, fire or ambulance.

The speakerphone enhances daily communication for the subscriber as well, since any incoming telephone call can be answered by simply pressing the Personal Help Button. This benefits our subscribers with limited mobility who are unable to get to the phone quickly.

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What is meant by appropriate help?
Unlike other emergency response services, Lifeline has an important feature called "closed loop" that ensures help will arrive at the home. When a responder is called by a Lifeline Monitor from the Lifeline Response Center, they are instructed to go to the subscriber's home to check on them. The responder will then press a button on the Lifeline communicator unit so the Lifeline Monitor on staff can follow up with the responder to see if any additional assistance is needed. If for any reason the responder was unable to reach the home or failed to respond within 30 minutes the communicator unit will send a second message to the Lifeline Response Center indicating that help did not arrive. The Lifeline Monitor on staff will then follow up with the subscriber and arrange for another responder or for emergency assistance from the police, fire or ambulance.

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How does the Representative follow-up with the subscriber if the Help Button is pushed? 
Unlike other emergency response services, Lifeline has an important feature called "closed loop" that ensures help will arrive at the home. When a responder is called by a Lifeline Monitor from the Lifeline Response Center, they are instructed to go to the subscriber's home to check on them. The responder will then press a button on the Lifeline communicator unit so the Lifeline Monitor on staff can follow up with the responder to see if any additional assistance is needed. If for any reason the responder was unable to reach the home or failed to respond within 30 minutes the communicator unit will send a second message to the Lifeline Response Center indicating that help did not arrive. The Lifeline Monitor on staff will then follow up with the subscriber and arrange for another responder or for emergency assistance from the police, fire or ambulance.

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What is meant by caring service?
Lifeline Monitors are hired for their caring nature, and undergo in depth training to ensure that calls are handled efficiently and appropriately. In fact, Lifeline Monitors feel they are advocates for the subscribers they serve and as a result truly value the relationships they have with our Lifeline subscribers.

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How much does Lifeline Service cost?
There is a one-time installation fee of $40.00(+tax) per installation.

The cost is $40(+tax) per month for a standard communicator, which includes all monitoring fees. This averages out to slightly more than $1/day, depending on the equipment chosen for the home.

There are no long-term contracts to sign.

 

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